COCO SOFTWARE / INDEPENDENT DIGITAL STUDIO
All payments & WeChat services / In-store POS & ordering / 15
COCO / WHAT WE CAN BUILD

POS System IntegrationThe POS should be part of one transaction record.

A useful POS integration reconciles products, orders, payment and refunds—not just two dashboards. Access depends on the existing POS vendor and APIs.

Tailored engagement · not a packaged SaaS product · scope agreed together

COCO / WORKFLOW STUDY 04—15

From uncertainty to action

Customer question The POS should be part of one transaction record.
Business context A click-and-collect order is paid at pickup but staff…
First improvement Identify sources of truth across POS and orders
Conceptual illustration · not client data
COCO / PAYMENT ENGINEERING
Understand the work first.
01 / THE REAL PROBLEM
The business question comes first.

A useful POS integration reconciles products, orders, payment and refunds—not just two dashboards. Access depends on the existing POS vendor and APIs.

FIELD NOTE / ILLUSTRATIVE SCENARIO

A familiar moment in the business

A click-and-collect order is paid at pickup but staff must separately mark it complete in the online system.

Representative scenario, not a real client quote or measured result.

02 / HOW WE WOULD APPROACH IT

Understand the situation.
Then make the right change.

Three practical decisions that often shape this engagement. Your actual scope is agreed for your business.

Identify sources of truth across POS and orders
COCO / WORKING SESSION
Identify sources of truth across POS and orders
STEP 01 / 03 Illustrative
03 / TAILORED DELIVERY

What might we deliver?

A scoped piece of engineering that can be tested, supported and extended—not a packaged SaaS product.

01 /

POS API/plugin integration assessment

02 /

Online/offline order and stock mapping

03 /

Exception retries, logging and reconciliation

POS and terminal integrations depend on device, account, region, API permission and certification. Test outages, unknown outcomes, cancellations and refunds. Square Dev ↗

04 / MEASURE WHAT MATTERS

How would we know?

We prefer useful evidence over decorative dashboards. Final metrics depend on available and trustworthy data.

01

Orders requiring double entry

Track quality and direction, not promised results

02

Product and amount mismatches

Track quality and direction, not promised results

03

Time to resolve daily exceptions

Track quality and direction, not promised results

05 / CONNECTED CAPABILITIES

What needs to connect
behind the order?

Connect products, customers, orders, stock, payments and finance based on your operating model—not a fixed feature list.

START WITH YOUR BUSINESS

Start with the problem.
Then scope the work.

Tell us how you operate, what you currently use and the one thing you want to improve.