WeChat Solutions for Australian Community Retail

Built for Australian community retailers and group-buy businesses

More than a WeChat shop.Keep your business connected.

Taking orders in group chats, then checking payments and packing each one by hand? We connect the work from your first product share to payment, picking, delivery and the next purchase.

Explore the whole journeyTalk through your workflow

AUD pricing and settlement · Australian customer details · Sydney support

See how five stages connect ↓

ONE CONNECTED JOURNEY

One business.
Five connected stages.

One journey · Five connected stages

  1. 01Reach and convertREACH
  2. 02Orders and paymentsSELL
  3. 03Picking and deliveryFULFIL
  4. 04Service and supportCARE
  5. 05Loyalty and repeat ordersRETAIN

From one purchase to the next ↺

One workflow. Connected from start to finish.

Reach and convertOrders and paymentsPicking and deliveryService and supportLoyalty and repeat orders

01 / THE EVERYDAY REALITY

More orders.
More loose ends.

Orders. Payments. Weighing. Picking. Delivery.
Small tasks. One after another.

Connect the work behind each order.

02 / THE BUSINESS JOURNEY

From the first share to the next purchase.

Keep your WeChat groups. Connect orders, payments and picking through the system.

01

Reach and convert

A busy group chat. A clear path to purchase.

The daily realityEvery share and offer should help customers take the next step towards buying.

Share products with a direct path to purchase. Display time-limited offers and group-buy conditions in the mini program.

Choose a scenario to see how it works

Swipe to choose. See the demo below.

A product card turns interest into a next step.

Connect a group-chat product share to the mini program shop.

What it means for your shop

Fewer back-and-forth messages. Customers order directly.

Chinese customer interface · Sample data

9:41●●● ▰
‹北区街坊团 (86)•••
今天 09:41
🍃
街坊好物
周末蔬果上新啦，点卡片查看商品。
🟩 小程序分享
🍎🥬
周末蔬果组合澳币计价 · 点击选购
在微信内查看 ↗
👩
群友
收到，我来看看。
＋ 发送消息 ☺
9:41●●● ▰
‹商品详情◉
COCO MARKET · DEMO本周鲜选

微信社群里的购买入口

周末蔬果组合
A$29.90
商品详情 · 去选购 ↗
首页分类我的
场景连接图文商品信息 → 小程序选品下单

Offers and everyday interactions depend on the agreed configuration.

02

Orders and payments

From choosing products to delivery updates.

The daily realityOrdering should not mean repeated private messages about products, addresses, fees and payment.

Let customers choose products, enter Australian details, select delivery or collection, check fees and pay in WeChat.

Follow an order from start to finish

Swipe to choose. See the demo below.

Clear products. Easy choices.

Show images, sizes and AUD prices together.

What it means for your shop

Less explaining. Customers choose for themselves.

Chinese customer interface · Sample data

9:41●●● ▰
‹挑选商品•••
WEEKEND FRESH · COCO MARKET
本周精选好物
🥬
有机蔬菜组合约 2 kg · 新鲜打包A$26.90
🍎
时令水果组合家庭分享装A$19.90
购物车 · 2 件商品
⌂   选购   ·   订单   ·   我的
示意界面 · 演示数据，非真实微信交易

Sample orders. Notifications depend on configured events and customer subscriptions.

03

Picking and delivery

More orders need a clearer fulfilment workflow.

The daily realityAn order list is only the start. Shelves, picking, weighing and delivery need records that staff can follow.

Connect product records, picking lists and delivery lists. Record excess payment on weighed goods as credit for future orders.

From your shelves to the customer

Swipe to choose. See the demo below.

Know where the stock is.

Product shelf and batch information supports picking and checks.

What it means for your shop

Find stock faster. Pick the right batch.

Chinese customer interface · Sample data

▦ Coco Retail · 商家工作台•••
库存货架 · 概念演示2026 / 10 / 12
商品128货架A–D临期批次3
澳洲牛奶 2L冷藏 A-03 · 生产 10月08日 · 到期 10月19日
7天内
鲜鸡蛋 12枚冷藏 A-09 · 生产 10月09日 · 到期 10月27日
库存 46
冷冻水饺 1kg冷冻 C-12 · 批次 F1026
库存 28
生产及到期日期均为示例；临期识别与提醒规则待核对。

Batch tracking, expiry reminders and delivery-list details are confirmed during scope review.

04

Service and support

Help customers find answers without asking you every time.

The daily realityA few quick questions are manageable. Dozens of customers asking at once can take the whole day.

Let customers check orders and balances, receive eligible updates and contact the shop inside WeChat.

Choose a scenario to see how it works

Swipe to choose. See the demo below.

Customers can find their own orders.

View order history in WeChat without a separate shop password.

What it means for your shop

Customers check. You spend less time searching.

Chinese customer interface · Sample data

9:41●●● ▰
‹订单查询•••
我的订单
订单记录与进度都在这里 · 演示
全部待收货已完成退款
#CR-0812 · 周末蔬果组合10月12日 · 2 件商品 · A$47.80
配送中
#CR-0787 · 生鲜补货10月05日 · 4 件商品 · A$62.40
已完成
#CR-0718 · 订单调整09月28日 · 1 件商品 · A$14.20
已退款
微信内查看本人的订单，无需单独记住商城登录密码。
↗ 店主这一侧商家不必为每次订单进度咨询翻群聊或查历史记录。
微信／小程序界面示意 · 不是真实顾客资料

No separate shop password. Identity and authorisation follow WeChat and project settings.

05

Loyalty and repeat orders

The sale is complete. The relationship continues.

The daily realityMany shops get the first purchase. Rewards, referrals and new-customer offers need to connect to the next one.

Connect order rewards, referral incentives and first-order offers to your ongoing customer relationships.

Choose a scenario to see how it works

Swipe to choose. See the demo below.

A completed order leaves a reason to return.

Apply rebates or points under the agreed reward rules.

What it means for your shop

Give customers a reason to buy again.

Chinese customer interface · Sample data

9:41●●● ▰
‹微信小程序 · 熟客中心•••

我的奖励

订单奖励 · 演示数据

累计奖励120 pts下一次购买可以按活动规则使用
订单 #CR-0812购买完成 · 奖励待到账
+ 40 pts
订单 #CR-0787奖励已发放
+ 80 pts
奖励依据商家规则、订单状态与结算条件发放。
场景示意 · 优惠、奖励与使用规则根据商家业务配置

Reward types, timing, refunds and coupon conditions follow your configured rules. Figures are illustrative.

THE CONTINUOUS LOOP

The order ends. The relationship can continue.

Why would a customer come back? Connect order rewards, credit for the next purchase and referrals, so each sale leaves a reason to shop again.

A reason to buy again

Award rebates or points after eligible orders. Customers can see what they have and use it next time.

A shop they can still reach

Keep orders and account credit visible, with customer service inside the mini program.

Regulars bring new customers

Reward eligible referrals and give new customers an offer for their first order.

See how rewards and referrals connect

03 / BUILT FOR AUSTRALIAN RETAIL

A store can take orders. Australian retail needs more.

A standard store covers products and checkout. Your daily work also involves AUD settlement, local customer details, tax settings, weighed goods and picking.

01 / READY-MADE SOFTWARE

Getting a shop online is straightforward.

Mature platforms already offer products, carts, coupons, group buying and loyalty tools.

•••　 YOUR STORE

Products and orders

Offers and loyalty

Delivery and collection

Standard configuration

If that covers your needs, a ready-made platform may be a good fit.

02 / COCO SOFTWARE · LOCAL OPERATIONS

Local trade. Local rules.

Make prices, payments, customer details and fulfilment fit the way you work in Australia.

AUD pricing and settlement

Price products in Australian dollars. Connect WeChat Pay with settlement to an Australian bank account.

An Australian business entity

Eligible Australian companies can apply without a mainland Chinese entity.

Australian phone numbers and addresses

Local customer details fit your checkout and delivery workflow.

Australian tax settings

Configure tax settings to suit your business. Confirm applicable rates and rules during setup.

Weighed goods. Clear adjustments.

Calculate the final amount and use account credit for excess payments under agreed rules.

Picking and delivery that connect.

Bring orders, picking, collection points and delivery arrangements into the same workflow.

Technical support is based in Sydney. Speak directly with the team from launch through changes to your business rules.

Use proven capabilities. Solve the gaps.

Walk through a real order, confirm what can be configured and agree on any extra work and ongoing support.

Talk through your workflow

CLIENT CASE STUDY

澳晟食鲜: fresh-food retail, connected.

See how the WeChat shop connects shopping, weighed-order adjustments, local delivery and customer rewards.

Read the case study
澳晟食鲜 WeChat storefront with fresh-food categories and Sydney delivery information.
The customer’s WeChat storefront

Start with how you work. Then configure what you need.

Begin with the tasks taking the most time. Agree on scope, costs and support before launch.

  1. 01

    Walk through your workflow

    How do you take orders, weigh goods, pick and deliver? Where does the manual work pile up?

  2. 02

    Set the business rules

    Agree on prices, offers, account credit, delivery and customer rewards.

  3. 03

    Configure and check

    Run through typical orders with customers and staff in mind.

  4. 04

    Launch with ongoing support

    Agree on training and technical support. Talk directly to us when your rules change.

A few things you might ask.

Why not use a ready-made WeChat store?

A standard store may cover product listings and checkout. We help retailers with Australian payments, weighed goods, picking and multiple collection points. We check existing capabilities before agreeing on configuration or extra development.

Will customers receive automatic messages?

Order notifications can use WeChat subscription messages for configured events. Sending depends on the customer’s subscription and the applicable template.

Do I need to replace my WeChat groups?

Keep using your groups for new products, offers and conversation. The mini program handles shopping, checkout and order processing alongside them.

How do price differences on weighed goods work?

Allow a reasonable margin in the initial payment. After weighing, excess payment can be recorded as account credit for later orders. Agree on insufficient balances and refund handling during setup.

Can I set delivery areas, fees and collection times?

We work through your delivery areas, fee rules, collection points and available times, then confirm the configuration and any extra work needed.

Can an Australian company accept WeChat Pay?

Eligible Australian companies can apply without a mainland Chinese entity, with settlement to an Australian bank account. Application requirements, fees and settlement times depend on the payment provider and business.

What about product data and staff training?

We review your products, orders and staff roles, agree on data preparation and training, and check typical workflows before launch.

What do pricing, timing and maintenance include?

We quote against product data, business rules and custom work, with clear launch and support arrangements. Standard configuration, additional development and third-party fees are set out before starting.

Orders. Weighing. Picking. Delivery. Where does the work pile up?

Tell us how you work today. Let’s see which tasks the system can take off your hands.

Talk about your shop