Why work with Coco instead of going straight to OmiPay or Stripe?
You can absolutely sign up directly. Coco adds partner-rate negotiation, free agreed-scope standard implementation, and direct three-way online collaboration with OmiPay. We compare like-for-like charges for your actual transaction mix; no single rate is guaranteed to beat every Stripe or direct OmiPay plan.
Do you support UnionPay through OmiPay?
Yes. UnionPay is among the payment options available through OmiPay, including certain QR/in-store scenarios. We can assess it alongside WeChat Pay and Alipay, subject to merchant approval and the specific product/channel supported for your use case.
What exactly is included in free technical integration?
For our supported platforms—WooCommerce, OpenCart, Magento and ECShop—agreed-scope standard plugin setup, basic payment testing, order-state checks and go-live support carry no extra implementation fee. Bespoke storefronts, non-standard APIs/webhooks, specialist devices and custom development are quoted separately.
How does the three-way online support work?
Where suitable for the project, we establish a shared online communication channel for your team, Coco engineers and OmiPay. Merchant, account and technical issues can be discussed together with the relevant owners, reducing repeated email hand-offs.
Can you offer lower rates than the direct provider?
OmiPay lists 1.5% as its published base tier for WeChat Pay and Alipay, and 2.2% for UnionPay, with other settlement tiers available. Coco can help eligible merchants request partner pricing based on their business and volume. Actual rates depend on approval and contract terms and will not always beat every Stripe or PayPal product.
Are all three available online and in-store?
OmiPay supports WeChat Pay, Alipay and UnionPay, but QR, POS, website checkout and API support can differ by method and merchant account. We check the available configuration against your actual POS or e-commerce platform first.
Does an Australian company need a Chinese bank account?
An eligible Australian business can usually apply using its ABN/ACN, Australian bank account and merchant identity documents. Approval depends on provider assessment of the business and payment type.
Can we offer WeChat Pay and Alipay together?
We can review a provider route supporting both. Available payment products, fees and restrictions depend on the specific merchant approval and agreement.
Can we keep our existing POS or online store?
That is our starting preference. Actual support depends on terminal model, platform APIs and payment provider options; not every POS or platform allows direct integration.
What e-commerce platforms can you integrate?
Our current standard integration platforms are WooCommerce, OpenCart, Magento and ECShop. Supported plugin setup, testing and go-live work are free within the agreed scope. Custom-built storefronts and non-standard APIs can be integrated as a separately scoped and paid project. We do not list unsupported platforms.
Is there really no monthly fee?
OmiPay has publicly described no application fee or regular monthly fee for standard merchant accounts, with an agreed transaction rate applying. Hardware, platform subscriptions and custom development may add costs.
What happens when payment status and order status disagree?
For integrated projects we define notification verification, order status, refund and exception-handling rules, and agree on post-launch support responsibilities.