Website Accessibility AuditAccessibility means being able to finish the task.
Accessibility audits go beyond contrast. Keyboard paths, screen-reader labels, focus order, form errors, zoom and touch targets affect task completion. Scope should name the WCAG version and testing methods.
Impact-led priorities · Business continuity · Bespoke support scope
The hidden cost
is the interruption.
Accessibility audits go beyond contrast. Keyboard paths, screen-reader labels, focus order, form errors, zoom and touch targets affect task completion. Scope should name the WCAG version and testing methods.
A screen-reader user reaches checkout but encounters an unnamed payment button. The business may never receive a report about the lost transaction.
Understand the risk.
Change safely.
These stages illustrate a sensible process, not a fixed package or guaranteed response time.
Make the scope
explicit.
Agree on ownership and access before intervening; external platforms and uncontrolled dependencies need explicit boundaries.
WCAG review and impact prioritisation
Confirm inclusion against existing systems, access and priority.
Keyboard, reader and form journey tests
Confirm inclusion against existing systems, access and priority.
Re-testable fixes and acceptance criteria
Confirm inclusion against existing systems, access and priority.
These issues may involve access, third-party platforms and customer data. Response scope, timing and risks are assessed case by case.
Not invented promises.
Evidence of what improved.
Measure what matches business risk. Establish a baseline, then verify the result.
Baseline first; compare after changes.
Baseline first; compare after changes.
Baseline first; compare after changes.
Operational problems
are connected.
Combine relevant work by need—there is no need to purchase an unnecessary package.
Start with what
is going wrong.
Tell us the platform, symptom, affected customer journeys and who owns system access. That is where a useful support conversation begins.