COCO SOFTWARE / INDEPENDENT DIGITAL STUDIO
All commerce services / Plugins, apps & themes / 15
COCO / WHAT WE CAN BUILD

Custom Checkout DevelopmentCheckout is the least forgiving place for confusion.

Before changing checkout, identify the friction and platform entitlements. Shopify checkout extensibility depends on plan; other platforms have their own constraints.

Tailored engagement · not a packaged SaaS product · scope agreed together

COCO / WORKFLOW STUDY 02—15

From uncertainty to action

Customer question Checkout is the least forgiving place for confusion.
Business context A mobile shopper reaches checkout and only then disco…
First improvement Locate drop-off and platform limits
Conceptual illustration · not client data
COCO / COMMERCE ENGINEERING
Understand the work first.
01 / THE REAL PROBLEM
The business question comes first.

Before changing checkout, identify the friction and platform entitlements. Shopify checkout extensibility depends on plan; other platforms have their own constraints.

FIELD NOTE / ILLUSTRATIVE SCENARIO

A familiar moment in the business

A mobile shopper reaches checkout and only then discovers the desired pickup option is unavailable, while the merchant plans a full rebuild.

Representative scenario, not a real client quote or measured result.

02 / HOW WE WOULD APPROACH IT

Understand the situation.
Then make the right change.

Three practical decisions that often shape this engagement. Your actual scope is agreed for your business.

Locate drop-off and platform limits
COCO / WORKING SESSION
Locate drop-off and platform limits
STEP 01 / 03 Illustrative
03 / TAILORED DELIVERY

What might we deliver?

A scoped piece of engineering that can be tested, supported and extended—not a packaged SaaS product.

01 /

Checkout usability and feasibility review

02 /

Permitted checkout extension/customisation

03 /

Payment and order webhook tests

Shopify Checkout UI extensions on information, shipping and payment steps require Shopify Plus. Actual UI, payment and data capabilities are subject to plan and platform rules. Shopify Dev ↗

04 / MEASURE WHAT MATTERS

How would we know?

We prefer useful evidence over decorative dashboards. Final metrics depend on available and trustworthy data.

01

Checkout-step completion

Track quality and direction, not promised results

02

Payment/order reconciliation

Track quality and direction, not promised results

03

Support enquiries and abandonment reasons

Track quality and direction, not promised results

05 / CONNECTED CAPABILITIES

What needs to connect
behind the order?

Connect products, customers, orders, stock, payments and finance based on your operating model—not a fixed feature list.

START WITH YOUR BUSINESS

Start with the problem.
Then scope the work.

Tell us how you operate, what you currently use and the one thing you want to improve.