COCO SOFTWARE / INDEPENDENT DIGITAL STUDIO
All commerce services / B2B, recurring & marketplaces / 17
COCO / WHAT WE CAN BUILD

Wholesale Ordering SystemsThe real order starts before anyone opens a cart.

On a store visit, a rep assesses shelf needs, stock and dates, agrees price and quantity with the owner, then captures that decision without rekeying at the office.

Tailored engagement · not a packaged SaaS product · scope agreed together

COCO / WORKFLOW STUDY 03—17

From uncertainty to action

Customer question The real order starts before anyone opens a cart.
Business context A rep visits a shop with poor reception but still nee…
First improvement Shadow the in-store sales sequence
Conceptual illustration · not client data
COCO / COMMERCE ENGINEERING
Understand the work first.
01 / THE REAL PROBLEM
The business question comes first.

On a store visit, a rep assesses shelf needs, stock and dates, agrees price and quantity with the owner, then captures that decision without rekeying at the office.

FIELD NOTE / ILLUSTRATIVE SCENARIO

A familiar moment in the business

A rep visits a shop with poor reception but still needs to capture an agreed order. Later Hansford work included offline draft capture and reconnection sync.

Representative scenario, not a real client quote or measured result.

02 / HOW WE WOULD APPROACH IT

Understand the situation.
Then make the right change.

Three practical decisions that often shape this engagement. Your actual scope is agreed for your business.

Shadow the in-store sales sequence
COCO / WORKING SESSION
Shadow the in-store sales sequence
STEP 01 / 03 Illustrative
03 / TAILORED DELIVERY

What might we deliver?

A scoped piece of engineering that can be tested, supported and extended—not a packaged SaaS product.

01 /

Field catalogue and order capture

02 /

Offline drafts where required

03 /

Handoff to the existing finance flow

This is a representative workflow—not a ready-made product or an undocumented client feature. Platform access, financial responsibility, fees and delivery scope must be confirmed per engagement.

HANSFORD / DOCUMENTED CLIENT PROJECT Carry field-sales decisions into existing finance workflows.

Hansford’s ordering workflow centres on store visits; later work added offline drafts and reconnect sync. This is not a standard feature set for every client.

Explore the case ↗
04 / MEASURE WHAT MATTERS

How would we know?

We prefer useful evidence over decorative dashboards. Final metrics depend on available and trustworthy data.

01

Visit-to-order capture time

Track quality and direction, not promised results

02

Missed and duplicated entries

Track quality and direction, not promised results

03

Exception recovery

Track quality and direction, not promised results

05 / CONNECTED CAPABILITIES

What needs to connect
behind the order?

Connect products, customers, orders, stock, payments and finance based on your operating model—not a fixed feature list.

START WITH YOUR BUSINESS

Start with the problem.
Then scope the work.

Tell us how you operate, what you currently use and the one thing you want to improve.